Welcome to KiKifg (a brand under the company Kind High Limited). As a customer of Kind High Limited ("Kind High"), your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zipcode [where applicable]), e-mail address, telephone number, etc.
Categories of Information We Collect
We collect personal information when communicating or interacting with you through waterjuicery.com.hk. Some examples include:
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our service providers. When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
How We Use Your Information
We use the personal information that we collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as payment processing, analytics, fraud prevention, reporting, making back-ups and legal compliance.
How We Share Your Information
To best serve you, we may share your personal information with other service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Kind High. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud, manage information security or bring legal action to protect your rights or the rights of Kind High or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
Personal Book(where applicable)
One of our most valuable tools we have for building and maintaining our relationship with you is Personal Book (where applicable). It allows us to better serve you in a number of ways, including keeping you informed on when your alterations, repairs, or your favorite brands or product will arrive, and notifying you about sales, special appearances and events or promotions of interest to you.
To best serve you, we record and access information in Personal Book, including your name, address, telephone numbers, e-mail address, interests, privacy preferences and purchase history. All Kind High Salespeople are expected to use Personal Book in an ethical and appropriate manner. This includes only entering accurate customer information, voluntarily given by you to the Salesperson, for the specific purpose of entering it into Personal Book or any other Kind High-approved data device.
Personal Book allows our Salespeople to follow through on our commitment to serving you in a professional manner, and we are dedicated to ensuring that the information you provide is protected and secure. Personal Book is the property of Kind High and may be used for Kind High -related purposes only.
Mobile Privacy (where applicable)
You do not have to provide your location information to Kind High to use our mobile applications. However, when you download our mobile application, you may choose to allow it to obtain your precise location from your mobile device. In this case, we will determine your precise location data received from your mobile device. We may also update our mobile applications to offer automatic (or "push") notifications. We will provide push notifications only to those customers who opt-in to receive such notifications from Kind High. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of you device to learn how to adjust your settings.
In the future, we may offer updated or enhanced versions of our mobile applications that include additional features created by us or using third party functionality. Our applications or the third party may automatically collect information about your precise location from your device, but only if you allow it.
Cookies, Web Beacons, and Other Similar Technologies
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.
When you visit our website, we may use both a session and a persistent cookie. This Kind High- placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your e-mail address. Your e-mail address is only saved in this Kind High- placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Third-Party Advertising Partners
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
These service providers may collect non-identifiable information about your visits to our website, and your interaction with our products and services. Such non-identifiable information is anonymous and does not include your name, address, e-mail address or other personal information. The anonymous information is collected through the use of a pixel tag (also known as cookies and action tags), which is industry-standard technology used by most major websites.
In addition to the anonymous information about your visits to our website, our service providers may also use the anonymous information about your visits to other websites to target advertisements for products and services available from Kind High.
Facebook Custom Audience Ads from Kind High
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets Kind High convert your e-mail address to a unique number that Facebook uses to match to unique numbers Facebook generates from e-mail addresses of its users.
Social Media Interactions
Kind High invites you to socialize and share your juicing inspiration, finds and purchases with your friends using Social Media tools such as Facebook, Twitter, Pinterest and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies. We also use Facebook Social Plugins to allow Facebook to share information and friends' activities with its members while they are on our website. For example, Social Plugins allow Facebook to show you and your friends' "Likes" on our product pages if you are logged into Facebook while shopping at waterjuicery.com.hk. Kind High does not receive or control any of the content from Facebook Social Plugins. To remove a Facebook "Like" through Kind High Limited, place your cursor in the "grayed out" Like button and click on the "X" that appears. This removes the "Like" from your Facebook Page, as well as from KiKi Store website (a brand under the company Kind High Limited). You can also delete comments made while at kikifg.com.hk from your Facebook Page.
For more information about Facebook Social Plugins and other social media tools, click here.
Links to Other Websites and Services
Your Information, Your Choice
To update us with your preferences, you may contact us at firstname.lastname@example.org
Please note your preference as stated below: (where applicable)
"I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events."
"I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events." (Please note that direct mail requests may take up to six to eight weeks to become effective.)
"I prefer not to receive marketing phone calls such as special events, special appearances, or promotions or new product arrivals from my salesperson or the company."
We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account. You may also request access and update your personal information by e-mail or writing to the Kind High at the contact information set out below (subject to certain exceptions and as prescribed by law). We may request certain personal information to verify the identity of the individual seeking access to their personal information records.
Kind High will never knowingly request or collect personal information from any person under 18 years of age without prior verifiable parental consent. If you are under 18 years old please do not provide your information on our website.
If we become aware that an individual is under the age of 18 and has submitted any information to Kind High for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Kind High is able to decode your information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to Kind High and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
Fraud Alerts: Protecting Your Personal Information
You may come in contact with websites, e-mails or texts that try to lure you into providing personal information with the offer of a Water KiKigift card. Kind High does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an e-mail or text, please forward the information to email@example.com so that we can follow up. We take these matters, and the protection of our customers' sensitive information, very seriously.
Data Processing and Storage
Kind High and its third party service providers may process or store your personal information outside of Hong Kong and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities.
International Customer Privacy
Protecting the privacy and security of Kind High customer information is a top priority for Kind High. In some cases, Kind High partners with outside vendors to help facilitate transactions. When that is the case, we work closely with the vendor to ensure that the transaction is appropriately handled and all the information you provide is treated with the utmost care.
If you choose to provide Kind High with personal information, you consent to the transfer and storage of that information on our servers located in Hong Kong. Customers shipping internationally who wish to inquire about or update personal information or change marketing preferences, or anyone who wants to receive information about our international privacy program should contact us directly at firstname.lastname@example.org
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.